Complaints procedure for the Office of the Tax Ombud

The Minister of Finance, Pravin Gordhan, officially launched the Office of the Tax Ombud (‘OTO’) on 7 April 2014. Judge Bernard Ngoepe was announced as the Tax Ombud in October 2013. The OTO has recently released an informal guide in print form, which summarises the complaints procedure to be followed by taxpayers. The guide can be obtained from their offices and other government offices. When to complain The Tax Ombud’s objective is to review and address complaints by taxpayers regarding service, procedural, or administrative issues relating to their dealings with SARS. The OTO is an additional and free avenue for taxpayers to deal with complaints that cannot be resolved through SARS’ internal mechanisms. The Tax Ombud may not review the following type of matters: Legal disputes on the interpretation of tax laws; Tax policy; SARS policy or practice generally prevailing, other than to the extent that it relates to a … Continue reading Complaints procedure for the Office of the Tax Ombud